Refund policy

Refund & Return Policy

Thank you for shopping with HEAVYWEIGHTS LLC. Because our products are consumable health goods and workout programs, our refund policy is designed to ensure safety and quality for all customers.

1. Final Sale Policy

Due to the nature of dietary supplements and personal care products, all sales are final. For safety and hygiene reasons, we cannot accept returns or exchanges on opened or unopened products once they have been delivered.

2. Damaged or Defective Items

We take great pride in our quality, but we understand that issues can occur during transit. We will offer a replacement or a refund if:

  • The product arrived damaged (e.g., broken seals, cracked bottles).

  • The product is defective or expired.

  • You received the wrong item.

To report a damaged item: Please contact us at support@heavyweights.app within 7 days of delivery. You must include:

  1. Your Order Number.

  2. Clear photos of the damaged product and the shipping packaging.

  3. A brief description of the issue.

3. Lost or Stolen Packages

  • Incorrect Address: We are not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your shipping details at checkout.

  • Tracking Shows Delivered: If your tracking information shows "Delivered" but you haven't received it, please contact the carrier (USPS/UPS/DHL) directly to open a claim.

4. Order Cancellations

Since our fulfillment partner begins processing orders almost immediately to ensure fast shipping, we have a very narrow window for cancellations.

  • Cancellations must be requested within 2 hours of purchase.

  • Once an order has moved to the "In Production" or "Shipped" status, it can no longer be cancelled or refunded.

5. Refunds (if applicable)

  • If your refund is approved due to damage or error on our part, it will be processed automatically to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
  • DIGITAL DOWNLOADS: If you are unhappy with your purchase AFTER three days, you are eligible for a full 100% refund. Just email us at shop@heavyweights.app after 72 hours.