Shipping policy

Shipping Policy

At HEAVYWEIGHTS LLC., we provide fresh, high-quality supplements shipped to your provided address.

1. Processing & Fulfillment Times

All orders are subject to a processing period before shipment.

Fulfillment Window: Most orders are processed and packed within 2–5 business days.
Business Days: Our fulfillment center operates Monday through Friday, excluding standard holidays.
Order Tracking: You will receive a shipping confirmation email with a tracking number as soon as your order leaves the facility.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location:

Destination	Estimated Shipping Time
United States	3–7 Business Days
International	10–25 Business Days

Note: These are estimates provided by our carriers. Total delivery time = Fulfillment Time + Shipping Time.

3. International Shipping

We currently ship to the USA.

Customs & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HEAVYWEIGHTS LLC. is not responsible for these charges; they are the responsibility of the customer.
Delivery Delays: International orders may occasionally face delays due to customs clearance processes which are outside of our control.

4. Shipping to P.O. Boxes

While we strive to deliver everywhere, some carriers may have restrictions regarding P.O. Boxes. If we are unable to ship to your provided address, our customer support team will contact you for an alternative.

5. Incorrect Address & Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer.

If a package is returned to us as "Undeliverable," the customer will be responsible for the cost of re-shipping the item.
Original shipping charges are non-refundable.

6. Missing or Lost Packages

If your tracking information states that your package was delivered but you have not received it:

Check with neighbors or your local post office.
Wait 24 hours (occasionally carriers mark items as delivered early).
If the package is still missing, please contact the carrier directly to file a claim. HEAVYWEIGHTS LLC. is not responsible for packages once they are marked as "Delivered."